General Student Support and Advocacy
The Office of the Ombudsperson for Students works with UBC community members to ensure students are treated fairly and can learn, work and live in a fair, equitable and respectful environment. Reporting directly to the President, the office is an independent, impartial and confidential resource for students at UBC Vancouver, jointly funded by the AMS, GSS and UBC.
The AMS Ombuds Office is committed to assisting students and AMS staff by providing conflict resolution services. Some of their services include receiving and investigating complaints about the Alma Mater Society; providing conflict management services to AMS clubs and constituencies undergoing internal conflicts; and providing conflict resolution workshops. Generally, the Ombuds Office acts impartially and deals with student issues that require informal resolutions within faculties.
The AMS Advocacy Office provides confidential assistance and representation for students involved in conflict with the University. They can help with issues such as academic appeals; student discipline cases and appeals such as plagiarism, cheating, collaboration, and non-academic discipline; residential tenancy or housing issues; parking disputes; library fine appeals; decisions by the University registrar; and requests for information under the Freedom of Information and Protection of Privacy Act. The AMS Advocacy Office operates from an entirely pro-student perspective and generally handles cases where students are involved in a formal University process such as a faculty level appeal or where students require representation at formal proceedings such as before the President’s Advisory Committee on Student Discipline.
The GSS Advocacy Office assists graduate students who are experiencing difficulties with the University to ensure that their concerns are heard and that graduate students are treated fairly. The Advocacy Coordinator, as part of the GSS, provides information to students regarding their rights and responsibilities in relation to policies and procedures that affect them; supervision and committee concerns; university administration and services; academic appeals or disciplinary proceedings; conflict resolution and problem solving; governmental jurisdiction information and other sources of conflict or concerns.
POLICE ON CAMPUS
The Royal Canadian Mounted Police (RCMP) provides policing to the UBC campus community. Their office is located at 2990 Wesbrook Mall. For a police emergency, call 911. For non-emergency issues, call 604.224.1322.
Located next to the bookstore, Campus Security provides 24-hour assistance, seven days a week. Call 604.822.2222 if you have a safety concern or an emergency situation.
AMS SAFETY COORDINATOR
Contact the AMS Safety Coordinator at 604.822.9319 for information on campus safety, to anonymously report incidents and safety concerns, and to get involved with safety initiatives.
BLUE LIGHT PHONES
Not just for emergencies, blue light phones can be found at various locations around campus. They provide you with direct phone access to Campus Security, 24 hours a day. For safety concerns and general assistance (including directions), push the button once and Campus Security will answer your call.
Safewalk provides male and female student teams that will accompany anyone between points on campus, free of charge. The service runs throughout the school year and during the summer months. You can book a walk by doing any of the following:
Using a Blue Light Phone
Using one of the Direct Line Phones (at Koerner Library, Woodward Library, Scarfe, or the SRC)
Dropping by the office in the SUB concourse
Looking for the Safewalk patrollers in bright red jackets
Booking a recurring walk through the Safewalk website
Visit the Safewalk website for hours and other information.
TransLink provides two community shuttles on campus. For a schedule and routes, visit the TREK website.